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United States January 3, 2003
Maintenance & Service Guide
Presario 1200 Series
Models: 1255, 1256, 1260, 1262, 1266, 1267, 1272, 1273, 1274, and 1275
| Home Page | Notice | Preface | Product Description | Troubleshooting
Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications
Pin Assignments | Battery Pack Operations
Solving PC Card Problems
Some common causes and solutions for PC Card problems are listed in the following table.
Solving PC Card Problems
Problem Probable Cause Solution(s)
When turned on, the
computer does not beep
when a PC Card is inserted.
Card is not inserted properly.
PC Card beeps are disabled.
Ensure that the card is
inserted in the correct
orientation.
Double-click the PC Card icon
in the Control Panel; click the
Global Settings tab; then,
enable PC Card sound effects.
Speaker is turned off or
volume is turned down.
Press volume buttons to
turn the speaker on; then,
increase the volume.
PC Card drivers are not
installed.
Double click the Add New
Hardware icon in the Control
Panel for installation
instructions.
If PC Card or drivers are not
compatible with Windows,
install drivers and use the PC
Card in MS-DOS mode.
Card or card driver is not
supported.
Contact your Compaq-
authorized service provider
for a list of PC Cards tested
successfully in Compaq PC
Card platforms.
PC Card modem, fax, or
network card does not work.
Card is not fully inserted into
the slot or is not inserted
properly.
Ensure that the card is
inserted in the correct
orientation.
Telephone cord is not plugged
in all the way.
Check and secure telephone
connection.
Necessary drivers are not
installed (turned on).
Install drivers.
PC Card modem or fax card
does not work.
You are trying to access the
card using the wrong COM
port.
See
Specifications to verify
COM port.
The card conflicts with a
serial device.
See
Specifications to verify
address.
The card is not supported. Use supported cards only.
Modem network PC Card
does not work.
Network driver is not
installed or is not set up
properly.
Install driver.
Telephone cord is not
properly connected.
Verify telephone connection.
Memory or storage card does
not work.
SRAM and flash
memory cards require that
the memory card driver be
loaded (turned on).
Flash memory cards require
the that the Microsoft
FlashFile System be loaded.
Hard drives on flash
mass storage cards require
that the
PC Card ATA driver
be loaded.
Install driver.
You are trying to access the
hard drive card using the
wrong drive letter.
Double-click My Computer
to verify the drive letter
assigned to the card.
The card is not supported. Contact your Compaq
authorized service provider
for a list of PC Cards tested
successfully in Compaq PC
Card platforms.
Solving Power Problems
Also see "Solving Battery and Battery Gauge Problems" in this section.
Solving Power Problems
Problem Probable Cause Solution(s)
Computer won't turn on and
battery pack is not inserted.
Computer is not connected to
a power source.
Power cords to the external
power source are unplugged.
Insert battery or connect an
external power source.
Ensure that power cords
connecting the computer and
the external power source are
plugged in properly.
Power adapter is defective. Replace AC Adapter and
restart.
Computer turned off while it
was left unattended and the
power icon is off.
System board is defective. Replace the system board.
System initiated Hibernation
due to a critical low-battery
condition.
Replace the battery pack with
a fully charged battery pack or
connect the computer to an
external power source. Then
turn on the computer.
System initiated Hibernation
after a preset timeout.
Turn on the computer.
Solving Printer Problems
If you experience problems printing, run a printer self-test. Refer to the documentation provided with your printer for
instructions. If the self-test fails, it is a printer-specific problem. Also refer to the printing section of your application
documentation.
Solving Printer Problems
Problem Probable Cause Solution(s)
Printer will not turn on. The signal cable may not be
connected properly, or the
printer is unplugged.
Ensure that the signal cable is
properly connected and that the
power cord is connected to the
electrical outlet.
Printer will not print. Printer is not turned on or is off
line.
Turn the printer on and set it to
on line.
The device drivers for your
application are not installed.
Refer to the printer
documentation to install the
correct printer driver.
Printer that is set up for a
network is not connected to the
network.
Connect the printer to the
network.
Printer cable is too long,
unshielded, or defective.
Replace the cable.
Paper tray is empty. Fill the paper tray with paper
and set the printer to online.
Printer prints garbled
information.
Correct printer drivers are not
installed.
Refer to the printer
documentation to install the
correct printer driver.
Cable is not connected properly. Ensure that the printer signal
cable is properly connected to
the computer.
Cable is defective. Replace the printer cable and
retest.
Solving Touch Pad/Pointing Device Problems
Some common causes and solutions for Touch Pad/pointing device problems are listed in the
following table.
Solving Touch Pad/Pointing Device Problems
Problem Cause Solution(s)
Touch Pad or mouse does not
work.
Incorrect or no device driver is
installed.
Install the device driver and add
to the AUTOEXEC.BAT file or
CONFIG.SYS file.
The device driver is not
installed in Windows.
Install the Touch Pad/mouse
driver in Windows.
External mouse does not work. Mouse is not securely
connected or is connected to an
incorrect external connector.
Ensure that the mouse is
securely connected to the
appropriate external connector.
Touch Pad or mouse does not
work even though the device is
enabled in Windows.
Mouse is not enabled. Enter MOUSE at the system
prompt to activate the mouse
device driver.
Add a line in the
AUTOEXEC.BAT file to
automatically activate the
mouse device driver each time
computer is turned on or
restarted.
Cable not properly seated in
Touch Pad board.
Reseat cable.
Defective Touch Pad board. Replace Touch Pad board.
Defective system board. Replace system board.
Device driver is not correctly
installed in Windows.
Install the appropriate device
driver in Windows.
Cursor skips or moves
abnormally when using the
Touch Pad.
The Touch Pad needs to be
cleaned.
Clean the Touch Pad with a
cloth dampened with alcohol or
an ammonia-based glass
cleaner. Wipe up liquid with a
dry cloth.
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