Filter
Top Products
Your USB Modem or Phone Does Not Work With the Router
1) If your USB data modem or phone is not working with the router, check the list of supported
devices to ensure you are using a supported device and carrier. The device you’re using
must be supported on the carrier network providing your cellular service or it’s considered
an unsupported device, even if it is supported on another carrier’s network.
CradlePoint’s supported device list changes regularly. We update our supported device list
after a device is certified and approved. If the device you have is NOT on the list, that means
we do not support it at this time.
The SUPPORTED DEVICE list can be found at: cradlepoint.com/support/ctr500
2) Sometimes a USB data modem needs to be updated or have other configurations set correctly
in order to make a connection through the router. If your USB Modem has not been updated
recently, it is recommended that you do so if it is having trouble connecting to the CTR500.
Simply insert your USB data modem into your PC and using the software provided by your
cellular carrier, access the Internet. Follow the directions provided to complete the update.
Once you have updated your USB data modem, reconnect the cellular device to your
CradlePoint router and connect to the Internet.
If, after following the above directions, you are still unable to access the Internet,
contact CradlePoint Technical Support for further assistance.
You are Connected to the Router but Cannot Connect to the Internet
The status LEDs of your router will give you an indication whether or not a proper connection is
being made. See the LED STATUS definitions below:
I Need To Update My Firmware
To support the latest features, modems, and phones, follow the directions below:
1) Access your router administration page by opening your browser and typing
http://192.168.0.1 in the address bar.
2) Select the TOOLS tab on the top navigation, then the FIRMWARE menu on the left.
3) Select One-Button Firmware Update for easy firmware updates.
If you experience problems, you can also install the firmware manually.
1) Download the new firmware by going to cradlepoint.com/support/ctr500.
2) Select the TOOLS tab on the top navigation, then the FIRMWARE menu on the left.
3) In the FIRMWARE UPGRADE section, click BROWSE.
4) Browse for the new firmware file you downloaded in Step 1 and click OPEN.
5) Click the UPLOAD button. The upgrade process can take a minute or two.
DO NOT TURN OFF OR UNPLUG THE DEVICE WHILE IT IS UPGRADING!
My WiFi-enabled Devices Can’t Get Past The Login Page
Some electronic devices may experience problems handling the Internet Access User Login setting.
Devices that commonly have trouble are, but not limited to:
• iPod Touch
• iPhone
• Wireless VoIP Phones
To Allow These Devices Access, follow the instructions below to disable the user login.
1) Access your router administration page by opening your browser and typing
http://192.168.0.1 in the address bar.
2) Go to the TOOLS tab on the top navigation, then the USER LOGIN menu on the left panel.
3) Uncheck the REQUIRE USER LOGIN check box.
4) Scroll to the top of the page and click SAVE THE SETTINGS, which will save and reboot the
router with your new configuration.
Note: Because the User Login page adds security and access control to others connected to your router,
you may need to enable additional security features such as WEP, WPA, or MAC Address Filtering (if you
are not already doing so) when turning off the User Login Page. See the “Setting WiFi Security on your
CradlePoint Router” section of this guide for details.
• Wireless Printers
• most WiFi-enabled Video Game Systems
• most WiFi-enabled Devices that are not PCs or Macs
WIRELESS CONNECTION
1) If the NETWORK CONNECTION light is not illuminated, your modem is not connected
and online. You may need to update your firmware. Refer to “Your USB Modem or
Phone Does Not Work With The Router.” If, after updating, you are still not online, call
CradlePoint Technical Support for further assistance.
2) If the routers’ lights are showing that you are online (green), try the following steps:
WINDOWS XP ONLY
a. Click on START.
b. Click RUN.
c. Type “inetwiz” into the text box and click OK.
d. Internet Connection Wizard will launch.
e. Select CONNECT USING MY LOCAL AREA NETWORK (LAN) and then NEXT.
f. Uncheck all the boxes on this page and click NEXT.
g. Select NO to setting up an Internet Mail Account and click NEXT and FINISH.
TECHNICAL INFORMATION FOR THE CTR500
Setting WiFi Security on your CradlePoint Router
WiFi security is highly recommended by CradlePoint. WiFi Security is separate from the
User Login Page. Setting “WiFi Security” on your router prevents users from connecting their
computers to your router unless they have your wireless security password.
Follow The Steps Below To Set The WiFi Security:
1) Access your router administration page by opening your browser and typing
http://192.168.0.1 in the address bar.
2) Click on the BASIC tab, click WIZARD, click NEXT.
3) You will see a summary of the upcoming Wizard Steps, click NEXT.
4) Enter your default Administrative password. This password is the last six digits of
the MAC address found on the label on the bottom of the router. Also select your
TIME ZONE, click NEXT.
5) Select your CONNECTION TYPE (USB Modem or Ethernet), click NEXT.
6) Configure security by selecting either ENABLE ADVANCED SECURITY CONFIGURATION
or REQUIRE USER LOG-IN.
7) When you select ENABLE ADVANCED SECURITY CONFIGURATION, you can rename
your wireless network and select your security mode: GOOD for WEP, BETTER for WPA
and BEST or WPA2. (Make sure your PC or other devices support the mode you choose.)
Enter a personalized SECURITY PASSWORD.
8) Only select REQUIRE USER LOG-IN if you wish to force every user of the router to log-in
using the User Login Password (Set in a separate location in the User Interface), click NEXT.
9) Record the setup information shown on the final summary page, then click CONNECT.
This will save your new settings and reboot your router to operate based on your new
security information.
You’ve now secured your CradlePoint router from unintended WiFi access.
Regulatory Information
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and
can radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. This device must accept any interference received, including interference
that may cause undesired operation. However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try and correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio or television technician for help.
Changes or modifications not expressly approved by CradlePoint, Inc. could void the user’s authority to operate the product.
Radio Frequency Interference Requirement - Canada
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Warranty Information
CradlePoint, Inc. warrants this product against defects in materials and workmanship to the original purchases (or the first purchaser
in the case of resale by an authorized distributor) for a period of one (1) year from the date of shipment. This warranty is limited to
a repair or replacement of the product, at CradlePoint’s discretion.
Within thirty (30) days of receipt should the product fail for any reason other than damage due to customer negligence, purchaser
may return the product to the point of purchase for a full refund of the purchase price.
If the purchaser wishes to upgrade or convert to another CradlePoint, Inc. product within the thirty (30) day period, purchaser may
return the product and apply the full purchase price toward the purchase of the other product. Any other return will be subject to
CradlePoint, Inc.’s existing return policy.
Still Have Questions??
EMAIL support@cradlepoint.com
CHAT cradlepoint.com/content/chat-support
CALL (208) 424-5054 Option #2
Monday-Friday 7:00am to 7:00pm MST
cradlepoint.com/knowledge-base
visit
or