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FREQUENTLY ASKED QUESTIONS ABOUT
THE PHS
300tw
How do I set WiFi Security
WiFi security is highly recommended by Time Warner Cable. Setting WiFi Security
on your router prevents unauthorized users from connecting their computers to your
router and using your mobile Internet connection.
Follow The Steps Below To Set The WiFi Security:
Access the CradlePoint Router Administration page by opening your browser 1.
and typing http://192.168.0.1 in the address bar.
Enter your default Administrative password. This password is the 2.
last six digits of the MAC address found on the label on the bottom
of the router. Once you have entered the password, click LOG IN.
Click on the 3. BASIC tab.
On the left panel, click 4. WIZARD.
Select 5. INTERNET SETUP WIZARD then NEXT.
My USB modem or phone does not work with the PHS300tw
If your USB data modem or phone is not working with the router, check the list 1.
of supported devices to ensure you are using a supported device and carrier.
The device you’re using must be supported on the carrier network providing your
cellular service or it’s considered an unsupported device, even if it is supported
on another carrier’s network.
CradlePoint’s supported device list changes regularly. We update our
supported device list after a device is certified and approved. If the device
you have is NOT on the list, that means we do not support it at this time.
The SUPPORTED DEVICE list can be found at:
cradlepoint.com/support/PHS300tw
Sometimes a USB data modem needs to be updated or have other configurations 2.
set correctly in order to make a connection through the router. If your USB
Modem has not been updated recently, it is recommended that you do so if it is
having trouble connecting to the PHS300tw. Simply insert your USB data modem
into your PC and using the software provided by your cellular carrier, access the
Internet. Follow the directions provided to complete the update. Once you have
updated your USB data modem, reconnect the cellular device to your CradlePoint
router and connect to the Internet.
If, after following the above directions, you are still unable to access the Internet,
contact Time Warner Cable Customer Care for further assistance.
I am connected to the PHS300tw but cannot connect to the Internet
The status LEDs of your router will give you an indication whether or not a proper
connection is being made. See the LED STATUS definitions below:
Wireless Connection
If the 1. NETWORK CONNECTION light is not illuminated, your modem is
not connected and online. You may need to update your firmware. Refer
to your USB modem or phone does not work with the router. If, after
updating, you are still not online, call Time Warner Cable Customer Care
for further assistance.
If the routers’ lights are showing that you are online (green), try the following steps:2.
Windows XP Only
Click on a. START.
Click b. RUN.
Type “inetwiz” into the text box and click c. OK.
Internet Connection Wizard will launch. d.
Select e. CONNECT USING MY LOCAL AREA
NETWORK (LAN) and then NEXT.
Uncheck all the boxes on this page and click f. NEXT.
Select g. NO to setting up an Internet Mail Account
and click NEXT and FINISH.
I need to update my firmware
To support the latest features, modems, and phones, follow the directions below:
Access the CradlePoint Administration Router page by opening your browser and 1.
typing http://192.168.0.1 in the address bar.
Select the 2. TOOLS tab on the top navigation, then the FIRMWARE menu on the left.
Select 3. One-Button Firmware Update for easy firmware updates.
If you experience problems, you can also install the firmware manually.
Download the new firmware by going to 1. CradlePoint.com/support/PHS300tw.
Select the 2. TOOLS tab on the top navigation, then the FIRMWARE menu on the left.
In the 3. FIRMWARE UPGRADE section, click BROWSE.
Browse for the new firmware file you downloaded in Step 1 and click 4. OPEN.
Click the 5. UPLOAD button. The upgrade process can take a minute or two.
DO NOT TURN OFF OR UNPLUG THE DEVICE WHILE IT IS UPGRADING!
My WiFi-enabled devices can’t get past the login page
Some electronic devices may experience problems handling the Internet
Access User Login setting.
Devices that commonly have trouble are, but not limited to:
To Allow These Devices Access, follow the instructions below to disable the user login.
Access the CradlePoint Router Administration page by opening your browser and typing
http://192.168.0.1 in the address bar.
Go to the TOOLS tab on the top navigation, then the USER LOGIN
menu on the left panel.
Uncheck the REQUIRE USER LOGIN check box.
Scroll to the top of the page and click SAVE THE SETTINGS, which will save and
reboot the router with your new configuration.
Note: Because the User Login page adds security and access control to others
connected to your router, you may need to enable additional security features such
as WEP, WPA, or MAC Address Filtering (if you are not already doing so) when turning
off the User Login Page. See the Setting WiFi Security section of this guide for details.
Wireless Printers•
most WiFi-enabled Video Game Systems•
most WiFi-enabled Devices that are not PCs or Macs•
iPod Touch•
iPhone•
Wireless VoIP Phones•
Regulatory Information
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. This device must accept any interference received, including interference that may cause undesired opera-
tion. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user
is encouraged to try and correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.•
Increase the separation between the equipment and receiver.•
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.•
Consult the dealer or an experienced radio or television technician for help.•
Changes or modifications not expressly approved by CradlePoint, Inc. could void the user’s authority to operate the product.
Radio Frequency Interference Requirement - Canada
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Warranty Information
CradlePoint, Inc. warrants this product against defects in materials and workmanship to the original purchases (or the first
purchaser in the case of resale by an authorized distributor) for a period of one (1) year from the date of shipment. This
warranty is limited to a repair or replacement of the product, at CradlePoint’s discretion. Contact Time Warner Cable
Customer Care for additional information or to return your device under warranty.
Enter a 6. NEW PASSWORD.
Select your 7. TIME ZONE from the drop down menu and select NEXT.
Enter a new name for your network in the 8. WIRELESS NETWORK
NAME (SSID) field.
Select your security mode: 9. GOOD for WEP, BETTER for WPA and BEST or WPA2.
(Make sure your PC or other devices support the mode you choose.)
Enter a personalized WEP or WPA Key. You may want to write it down 10.
for future reference.
Select 11. NEXT then SAVE SETTINGS on the setup complete page, which will
save and then reboot your router to operate based on your new security information.
You’ve now secured your CradlePoint router from unintended WiFi access.
Still Have Questions?
Call Time Warner Cable Customer Care
888-662-4577 or visit TimeWarnerCable.com/mobile
or for more detailed information regarding the device
visit CradlePoint.com/knowledge-base
© 2009 CradlePoint, Inc. All rights reserved. CradlePoint, the CradlePoint diamond logo, WiPipe™, and the WiPipe logo are trademarks of CradlePoint, Inc. in the
US and other countries. Other trademarks are the property of their respective owners.
© 2009 Time Warner Cable. All rights reserved.
TM & © Warner Bros. Entertainment. Inc.
(s09)