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Troubleshooting B-1
Troubleshooting
If you have a technical problem with this product, you may wish to consult our
self-help tool “Knowledgebase” for online troubleshooting and solutions. Go to
www.creative.com and select your region.
Problems
Installing
Software
The installation does not start automatically after the installation CD is
inserted.
The AutoPlay feature in your Windows system may not be enabled.
To start the installation program through the My Computer shortcut menu:
1. Double-click the My Computer icon on your Windows desktop.
2. In the My Computer window, right-click the CD-ROM drive icon.
3. On the shortcut menu, click AutoPlay and follow the instructions on the
screen.
To install the software from the CD without enabling AutoPlay:
1. Leave the installation CD in the CD-ROM drive.
2. Click Start
→ Run.
3. In the Run dialog box, type d:\ctrun\ctrun.exe (replace d:\ with the drive
letter of your CD-ROM drive).
4. Click the OK button.
5. Follow the instructions on the screen to complete the installation.
To enable AutoPlay through Auto Insert Notification:
1. Click Start → Settings → Control Panel.
2. In the Control Panel window, double-click the System icon.
3. In the System Properties dialog box, click the Device Manager tab and
select your CD-ROM drive.
4. Click the Properties button.
5. In the Properties dialog box, click the Settings tab and select Auto Insert
Notification.
6. Click the OK button to exit from the dialog box.