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Troubleshooting
This section provides solutions to problems you may encounter during installation or normal use. This
includes:
l Problems with Digital Audio Devices
l Problems with Dolby Digital Live or DTSConnect
l Problems with Multiple Audio Devices
l Problems with Sound
If you have any other technical problems with this product, you can also consult our self-help tool
"Knowledge Base" for online troubleshooting and solutions. Visit www.soundblaster.com and select your
region.
Problems with Digital Audio Devices
Popping noises are heard during playback.
The DMAfeature may not be enabled for your computer's drives.
To solve this problem:
For Windows 7:
1. Click Start >Control Panel> Hardware and Sound >Device Manager.
If the User Account Control dialog box appears, click the Continue button.
2. Double-click the IDE ATA/ATAPIControllers icon.
3. For each ATA Channel in the list, right-click and select Properties.
4. Click the Advanced Settings tab and select the Enable DMA checkbox.
5. Click the OKbutton.
For Windows 8:
1. At the right toolbar, click Settings >Control Panel > Hardware and Sound >Device
Manager. If the User Acocunt Control dialog box appears, click the Continue button.
2. Double-click the IDE ATA/ATAPIControllers icon.
3. For each ATA Channel in the list, right-click and select Properties.
4. Click the Advanced Settings tab and select the Enable DMA checkbox.
5. Click the OKbutton.
Problems with Dolby Digital Live or DTSConnect
Cannot enable Dolby Digital Live or DTSConnect.
Before enabling Dolby Digital Live or DTSConnect:
l Stop all audio playback through your selected output device. If not, Dolby Digital Live may not be
enabled.
Dolby Digital Live / DTSConnect is not working for my applications and games.
To solve this problem:
l Set the Speakers option of your audio device as the default playback device in the settings menu of
your applications and games, and in the Windows Sound Control Panel.
Troubleshooting 45