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TROUBLESHOOTING
Problem Possible Cause Solution
Batteries are not fully
charged.
Recharge the battery by leaving the
UPS plugged in.
The UPS does not
perform expected
runtime.
Battery’s capacity
diminishes over time and
use.
Contact CyberPower Systems at
tech@cyberpowersystems.com
The on/off switch is
designed to prevent damage
by rapidly turning it off and
on.
Turn the UPS off. Wait 10 seconds
and then turn the UPS on.
The unit is not connected to
an AC outlet.
The unit must be connected to a
110/120v 60Hz outlet.
The battery is worn out. Contact CyberPower Systems at
tech@cyberpowersystems.com
The UPS will not turn on.
Mechanical problem. Contact CyberPower Systems at
tech@cyberpowersystems.com
Circuit breaker is tripped
due to overload
Turn the UPS off and unplug at least
one piece of equipment. Wait 10
seconds, reset the circuit breaker
and then turn the UPS on.
Batteries are discharged Allow the unit to recharge for at least
4 hours.
Outlets do not provide
power to equipment
Unit has been damaged by
a surge or spike.
Contact CyberPower Systems at
tech@cyberpowersystems.com
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