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Troubleshooting
What is the problem? Try this:
1 A message appeared on the PC or
LCD panel.
• Click the Help button on the message box to see possible
causes and the solution for each cause. See the “Related
Topics” to fix the problem.
2 The printed cards do not look the
way that I want them to.
• If you moved the ribbon while the printer was powered off, print
another card. If the problem persists, see the SP Series Info
Central for detailed information about solving card appearance
problems.
3 Cards jam often.
• The brand of cards might be dirty, heavily powdered, or bowed
(curved). Consider buying a different brand of cards or clean the
printer more often to use the cards.
• The printer rollers might be dirty. See “Cleaning the printer” on
page 17 for steps to clean the printer rollers.
4 The ribbon has broken.
• Trim the end of the broken ribbon evenly. If ribbon on the take-
up spool is not wound firmly or is uneven, remove it. Tape the
end of the ribbon onto the same take-up spool, making the
edges of the ribbon and spool even.
• If the ribbon breaks repeatedly, settings might not be correct for
the card design and ribbon. See Setup in SP Series Info Central.