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a) Reset remote by unplugging the power supply.
b) Reset PC and the Extender Remote unit.
c) Some PC’s have a port re-mapping feature that allows a keyboard or mouse to be
plugged into either PS/2 port. Try crossing over the cables between the local unit and
PC i.e. KB to Mouse & Mouse to KB.
Video
• The picture is not sharp & is very smeary
a) Video compensation incorrectly set. Delayline/s kew compensator not used - See
installation section.
• The Picture is not rolling up and down horizontal stripes.
a) Local unit needs external 5V supply (See page 5).
• Each character has separated into overlapping red, green & blue pixels, (the
effect is like looking through 3D glasses).
a) Check that the UTP / STP wiring used throughout is EIA 568 standard.
b) Check patch panels for poor or incorrect connections
c) Check the compensation dipswitch settings.
• The monitor sometimes loses sync causing it to go blank for a second or two
a) This occurs if your electrical power system is very noisy (particularly ground).
• Video only required, but no picture appears
a) The Local Unit must be connected to a power supply or PC keyboard port.
b) Consult technical support if you cannot do this and require a secondary power supply
for the Local Unit.
• A constant vertical wobble appears down the screen (interference).
a) The interconnection cable could be located too close to a source of very strong mains
borne interference, re-route cabling if possible
If interference is from strong signals from a nearby broadcast transmitter a beat pattern
will appear. Change the vertical refresh rates slightly, such as from 60Hz to 70Hz.
• Video Picture is black and white not colour
a) The problem could be Monitor ID.
b) If your graphics card supports VESA DDC (Display Data Channel) configure the
graphics driver by explicitly telling it make and model of monitor you have rather
than using DDC.
• Video Resolution goes low when connecting trough Voyager
a) Video resolution is lower than the resolution adjusted on the video card, when
connecting through the voyager.
. The ID negotiation is not transferred over the UTP. Select monitor size and driver
manually in the OS. The switch down trick is performed by the VGA adapter to
secure the CRT is not destroyed at to high resolutions.