Dell 0GYVXHA00 Laptop User Manual


 
53
Solving Problems
If the computer stops responding or a solid blue
screen appears
CAUTION: You might lose data if you are
unable to perform an operating system
shutdown.
If you are unable to get a response by pressing
a key on your keyboard or moving your mouse,
press the power button for at least 8 to 10 seconds
until the computer turns off and then restart your
computer.
If a program is designed for an earlier
Microsoft
®
Windows
®
operating system
Run the Program Compatibility Wizard. The
Program Compatibility Wizard configures a
program so that it runs in an environment similar
to an earlier version of Microsoft Windows
operating system environments.
To run the Program Compatibility Wizard:
Windows 7
Click 1. Start Control Panel
Programs Run programs made for
previous versions of Windows.
In the welcome screen, click 2. Next.
Follow the instructions on the screen. 3.
Windows Vista
Click 1. Start Control Panel
Programs Use an older program with this
version of Windows.
In the welcome screen, click 2. Next.
Follow the instructions on the screen.3.