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Using Support Tools
Hard-disk drive failure — Possible hard disk
drive failure during POST. Contact Dell for
assistance (see “Contacting Dell” on page 73).
Hard-disk drive read failure — Possible hard
disk drive failure during HDD boot test. Contact
Dell for assistance (see “Contacting Dell” on
page 73).
Keyboard failure — Keyboard failure or
loose cable.
To replace the keyboard, see the Service
Manual on the Dell Support website at
support.dell.com.
No boot device available — No bootable
partition on hard disk drive, the hard disk drive
cable is loose, or no bootable device exists.
If the hard drive is your boot device, ensure •
that the cables are connected and that the
drive is installed properly and partitioned as
a boot device.
Enter system setup and ensure that the boot •
sequence information is correct (see the
Dell Technology Guide on the Dell Support
website at support.dell.com).
No timer tick interrupt — A chip on the system
board might be malfunctioning or motherboard
failure. Contact Dell for assistance (see
“Contacting Dell” on page 73).