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Contents
Using Support Tools. . . . . . . . . . . . . . . . . . .45
Dell Support Center. . . . . . . . . . . . . . . . . . . .45
My Dell Downloads . . . . . . . . . . . . . . . . . . . .46
System Messages . . . . . . . . . . . . . . . . . . . . .46
Hardware Troubleshooter. . . . . . . . . . . . . . .48
Dell Diagnostics. . . . . . . . . . . . . . . . . . . . . . .49
Restoring Your Operating System . . . . . . .53
System Restore . . . . . . . . . . . . . . . . . . . . . . .54
Dell DataSafe Local Backup. . . . . . . . . . . . .55
System Recovery Media . . . . . . . . . . . . . . . .57
Dell Factory Image Restore . . . . . . . . . . . . .58
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . .60
Technical Support and Customer
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
DellConnect . . . . . . . . . . . . . . . . . . . . . . . . . .61
Online Services . . . . . . . . . . . . . . . . . . . . . . .62
Automated Order‑Status Service. . . . . . . . .63
Product Information. . . . . . . . . . . . . . . . . . . .63
Returning Items for Repair Under
Warranty or for Credit. . . . . . . . . . . . . . . . . .64
Before You Call. . . . . . . . . . . . . . . . . . . . . . . .65
Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . .67
Finding More Information and
Resources . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Specifications . . . . . . . . . . . . . . . . . . . . . . .70
Appendix. . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Macrovision Product Notice. . . . . . . . . . . . .77
Information for NOM, or Official
Mexican Standard (Only for Mexico). . . . . .78
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79