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Contents
Using Support Tools. . . . . . . . . . . . . . . . . . .48
Dell Support Center. . . . . . . . . . . . . . . . . . . .48
System Messages . . . . . . . . . . . . . . . . . . . . .49
Hardware Troubleshooter. . . . . . . . . . . . . . .51
Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . .51
Restoring Your Operating System . . . . . . .55
System Restore . . . . . . . . . . . . . . . . . . . . . . .56
Dell Factory Image Restore . . . . . . . . . . . . .57
Operating System Reinstallation . . . . . . . . .59
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . .61
Technical Support and Customer
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
DellConnect . . . . . . . . . . . . . . . . . . . . . . . . . .62
Online Services . . . . . . . . . . . . . . . . . . . . . . .63
Automated Order-Status Service. . . . . . . . .64
Product Information. . . . . . . . . . . . . . . . . . . .64
Returning Items for Repair Under
Warranty or for Credit. . . . . . . . . . . . . . . . . .65
Before You Call. . . . . . . . . . . . . . . . . . . . . . . .66
Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . .68
Finding More Information
and Resources . . . . . . . . . . . . . . . . . . . . . . .70
Basic Specifications . . . . . . . . . . . . . . . . . .72
Appendix. . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Macrovision Product Notice. . . . . . . . . . . . .77
Information for NOM, or Official
Mexican Standard (Only for Mexico). . . . . .78
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79