Filter
Top Products
20 Help and Regulatory Notices
www.dell.com | support.dell.com
FILE LOCATION: C:\A-2003 Working Folder\All PowerConnect\E-Doc Posts\Eng UG rev\7H905gethelp.fm
DELL CONFIDENTIAL – PRELIMINARY 6/3/03
Getting Help
Technical Assistance
If you need help with a technical problem, Dell is ready to assist you.
CAUTION: If you need to remove the computer covers, first
disconnect the computer power and modem cables from all
electrical outlets.
1
Make a copy of the Diagnostics Checklist and fill it out.
2 Use Dell's extensive suite of online services available at Dell Support
(support.dell.com) for help with installation and troubleshooting
procedures.
3 If the preceding steps have not resolved the problem, contact Dell.
NOTE: Call technical support from a telephone near or at the computer so
that technical support can assist you with any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all
countries.
When prompted by Dell's automated telephone system, enter your
Express Service Code to route the call directly to the proper support
personnel. If you do not have an Express Service Code, open the Dell
Accessories folder, double-click the Express Service Code icon, and
follow the directions.
For instructions on using the technical support service, see "Technical
Support Service."
NOTE: Some of the following services are not always available in all locations
outside the continental U.S. Call your local Dell representative for information on
availability.
Online Services
You can access Dell Support at support.dell.com. Select your region on the
WELCOME TO DELL SUPPORT page, and fill in the requested details
to access help tools and information.