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Help and Regulatory Notices 25
For the telephone number to call, see the contact numbers for your
region.
2 Include a copy of the invoice and a letter describing the reason for the
return.
3 Include a copy of the Diagnostics Checklist indicating the tests you
have run and any error messages reported by the Dell Diagnostics.
4 Include any accessories that belong with the item(s) being returned
(power cables, software floppy disks, guides, and so on) if the return is
for credit.
5 Pack the equipment to be returned in the original (or equivalent)
packing materials.
You are responsible for paying shipping expenses. You are also responsible
for insuring any product returned, and you assume the risk of loss during
shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused
at Dell’s receiving dock and returned to you.
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell’s
automated-support telephone system direct your call more efficiently.
Remember to fill out the Diagnostics Checklist. If possible, turn on your
computer before you call Dell for technical assistance and call from a
telephone at or near the computer. You may be asked to type some
commands at the keyboard, relay detailed information during operations, or
try other troubleshooting steps possible only at the computer itself. Ensure
that the computer documentation is available.