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36 Solving Problems
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CHECK THE TELEPHONE JACK — Disconnect the telephone line from the modem and
connect it to a telephone. Listen for a dial tone.
CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK — If you have other
telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or
line splitter, then bypass them and use the telephone to connect the modem directly to the
telephone wall jack.
USE A DIFFERENT TELEPHONE LINE — If you are using a line that is 3 m (10 ft) or more in
length, try a shorter one.
RUN THE MODEM HELPER DIAGNOSTICS — Click the Start button, point to All Programs,
and then click Modem Helper. Follow the instructions on the screen to identify and resolve
modem problems. (Modem Helper is not available on all computers.)
VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS
®
—
1 Click the Start button and click Control Panel.
2 Click Printers and Other Hardware.
3 Click Phone and Modem Options.
4 Click the Modems tab.
5 Click the COM port for your modem.
6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the
modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
TURN OFF CALL WAITING (CATCH-PHONE)—See your telephone directory for instructions
on deactivating this feature. Then adjust the dial-up networking connection properties.
1 Click the Start button and click Control Panel.
2 Click Printers and Other Hardware, and then click Phone and Modem Options.
3 Click your connection type to highlight it.
4 Click the Dialing Rules tab and click Edit.
5 Click the To Disable Call Waiting box to place a checkmark in it.
6 Select the disable code from the drop-down menu (for example, *70).
7 Click Apply and click OK.
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