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Solving Problems 37
Error Messages
If the message is not listed, see the documentation for the operating system or the program
that was running when the message appeared.
ENSURE THAT YOU ARE CONNECTED TO THE INTERNET — With the Outlook Express e-
mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to
remove it and connect to the Internet.
ENSURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SERVICE PROVIDER —
Contact an Internet service provider to subscribe.
CONTACT YOUR INTERNET SERVICE PROVIDER — Contact your Internet service provider
for assistance.
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ <
> | — Do not use these characters in filenames.
A REQUIRED .DLL FILE WAS NOT FOUND — The program that you are trying to open is
missing an essential file. To remove and then reinstall the program:
1 Click the Start button and click Control Panel.
2 Click Add or Remove Programs.
3 Select the program you want to remove.
4 Click the Change or Remove Program icon.
5 See the program documentation for installation instructions.
INSERT BOOTABLE MEDIA — The operating system is trying to boot to a nonbootable floppy
disk or CD. Insert a bootable floppy disk or CD.
NON-SYSTEM DISK ERROR — A floppy disk is in the floppy drive. Remove the floppy disk and
restart the computer.
J2936bk0.book Page 37 Tuesday, September 2, 2003 3:06 PM