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Solving Problems 49
No sound from headphones
Video and Monitor Problems
If the screen is blank
NOTE: See the monitor documentation for troubleshooting procedures.
RUN THE SPEAKER DIAGNOSTICS — Some speaker systems have self- diagnostics. See the
speaker documentation for diagnostics instructions.
REINSTALL THE AUDIO (SOUND) DRIVER — See page 62.
CHECK FOR INTERRUPT REQUEST CONFLICTS — See page 65.
CHECK THE HEADPHONE CABLE CONNECTION — Ensure that the headphone cable is
securely inserted into the headphone connector (see page 70).
DISABLE DIGITAL MODE — Your CD or DVD drive headphones do not work if the CD or
DVD drive is operating in digital mode. To disable digital mode:
1 Click the Start button, click Control Panel, and then click Sounds, Speech, and Audio Devices.
2 Click Sounds and Audio Devices.
3 Click the Hardware tab.
4 Double-click the name of your CD drive.
5 Click the Properties tab.
6 Uncheck the Enable digital CD audio for this CD-ROM device box.
ADJUST THE WINDOWS VOLUME CONTROL — Click or double-click the speaker icon in the
lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not
muted.
CHECK THE MONITOR POWER LIGHT — If the power light is off, firmly press the button to
ensure that the monitor is turned on. If the power light is lit or blinking, the monitor has power. If
the power light is blinking, press a key on the keyboard or move the mouse.
J2936bk0.book Page 49 Tuesday, September 2, 2003 3:06 PM