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Page 14 January 2004
• Remote Software and Storage Support
Gold Enterprise Services
Rapid, expert support services for critical systems. Includes:
• 4-Hour Same Day onsite
2
response Service with advance exchange
hardware replacement
• Engineer-to-Engineer Telephone Support with direct access to Dell's
senior-level Gold Queue
• Technical Account Management Team for attentive support and
escalation management
• Customer-defined Call Priority so that you maintain control of your
case
• On-Demand Engineer Dispatch for select Severity 1 incidents to
quickly receive on-site service
• Software Support Resolution Pack
• Web-Based Remote Troubleshooting to quickly mobilize experts
Dell PowerConnect 6000 Series switches feature the Prestera
TM
chipset from Marvell
®
.
Dell cannot be responsible for errors in typography or photography.
1. For a copy of our guarantees or limited warranties, please write Dell USA L.P., Attn:
Warranties, One Dell Way, Round Rock, TX 78682. For more information, visit
www.dell.com/us/en/gen/misc/policy_010_policy.htm.
2. Technician, replacement part or unit (depending on service contract) will be dispatched
if necessary following phone-based troubleshooting in advance of receipt of returned
defective unit. Service may be provided by third-party provider. Subject to parts
availability, geographical restrictions and terms of service contract. Service timing
dependent upon time of day call placed to Dell. Defective unit must be returned.
Replacements may be refurbished. U.S. only.
________________________________________________________
Dell, the Dell logo, and PowerConnect are trademarks of Dell Inc. Other trademarks and trade names
may be used in this document to refer to either the entities claiming the marks and names or their
products. Dell disclaims proprietary interest in the marks and names of others. Printed in U. S. A.
©Copyright 2004 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the
express written permission of Dell Inc. is strictly forbidden. For more information contact Dell.