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Contents
Using Support Tools. . . . . . . . . . . . . . . . . . .47
Dell Support Center . . . . . . . . . . . . . . . . . . . .47
My Dell Downloads . . . . . . . . . . . . . . . . . . . . 48
System Messages . . . . . . . . . . . . . . . . . . . . . 48
Hardware Troubleshooter. . . . . . . . . . . . . . . 50
Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . .51
Restoring Your Operating System . . . . . . .55
System Restore . . . . . . . . . . . . . . . . . . . . . . .56
Dell DataSafe Local Backup. . . . . . . . . . . . .57
System Recovery Media . . . . . . . . . . . . . . . .60
Dell Factory Image Restore . . . . . . . . . . . . .61
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . .63
Technical Support and Customer
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
DellConnect . . . . . . . . . . . . . . . . . . . . . . . . . .64
Online Services . . . . . . . . . . . . . . . . . . . . . . .65
Automated Order‑Status Service. . . . . . . . . 66
Product Information. . . . . . . . . . . . . . . . . . . .66
Returning Items for Repair Under
Warranty or for Credit . . . . . . . . . . . . . . . . . .67
Before You Call. . . . . . . . . . . . . . . . . . . . . . . . 68
Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . . 70
Finding More Information and
Resources . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Specifications . . . . . . . . . . . . . . . . . . . . . . .74
Appendix. . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Macrovision Product Notice. . . . . . . . . . . . . 81
Information for NOM, or Official
Mexican Standard (Only for Mexico). . . . . . 82
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83