Filter
Top Products
COMMON
SYMPTOMS
WHAT YOU EXPERIENCE
POSSIBLE SOLUTIONS
8. Ensure the Soundbar is properly attached on the
monitor.
9. Ensure no loose objects are touching the
Soundbar.
Headphone jack
connected, but no
sound is heard.
USB streaming or external
audio source is not playing
music and volume is 0%.
1.
Check if the platform music player or external
audio source is playing music.
2. Check if the audio source and the Soundbar
volume are not set to 0%.
Headphone jack
connected.
Audio distortion.
1. Check if the headphone plug is properly inserted
into the Soundbar headphone jack.
2. Check if the headphone plug is not showing
intermittent connection.
3. Check if the music file is not distorted when
playing without the headphone or connected to a
known good headphone.
Cable not long
enough and
extension cable
cannot connect to
speaker USB cable.
USB extension cable
1. Check if the 300 mm Soundbar cable length is not
enough to connect the Soundbar to the USB port,
use the USB extension cable to connect the
Soundbar to the USB port.
2. Check if the USB cable is not damaged.
Soundbar cannot
mount onto
monitor.
T-Hook
1.
Check if the T-Hook is missing.
2. Check if the T-Hook is not damaged or broken.
3. Check if the Monitor/LCD Soundbar slot is open
and that no Mylar covers obstruct the slots.
Missing items
Packaging check
1. Open the box and check if the USB extension is
present inside the package.
2. Check if all items as show in “Contents of the box”
are present inside the package.
Back to Contents Page