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8 Contents
12 Troubleshooting . . . . . . . . . . . . . . . . . . . 103
Dell Technical Update Service . . . . . . . . . . . . . 103
Dell Diagnostics
. . . . . . . . . . . . . . . . . . . . . 103
When to Use the Dell Diagnostics
. . . . . . . . . 103
Starting the Dell Diagnostics From Your Hard Drive
103
Starting the Dell Diagnostics From the Optional Drivers and
Utilities Media
. . . . . . . . . . . . . . . . . . . 104
Dell Diagnostics Main Menu
. . . . . . . . . . . . 105
Dell Support Utility
. . . . . . . . . . . . . . . . . . . 107
Accessing the Dell Support Utility
. . . . . . . . . 107
Clicking the Dell Support Icon
. . . . . . . . . . . 107
Double-Clicking the Dell Support Icon
. . . . . . . 108
Solving Problems
. . . . . . . . . . . . . . . . . . . . 108
Drive Problems
. . . . . . . . . . . . . . . . . . . 108
E-Mail, Modem, and Internet Problems
. . . . . . 110
Error Messages
. . . . . . . . . . . . . . . . . . 111
IEEE 1394 Device Problems
. . . . . . . . . . . . . 112
Lockups and Software Problems
. . . . . . . . . . 113
Memory Problems
. . . . . . . . . . . . . . . . . 115
Network Problems
. . . . . . . . . . . . . . . . . 115
Power Problems
. . . . . . . . . . . . . . . . . . 116
Printer Problems
. . . . . . . . . . . . . . . . . . 117
Scanner Problems
. . . . . . . . . . . . . . . . . 118
Sound and Speaker Problems
. . . . . . . . . . . 118
Touch Pad or Mouse Problems
. . . . . . . . . . . 119
Video and Display Problems
. . . . . . . . . . . . 120
If the display is blank
. . . . . . . . . . . . . . . . 120
If the display is difficult to read
. . . . . . . . . . 121
If only part of the display is readable
. . . . . . . 121