Dell D530 Computer Keyboard User Manual


 
Troubleshooting 111
1
Click
Start
All
Programs
Modem Helper
.
2
Follow the instructions on the screen to identify and resolve modem problems.
Modem Helper is not available on certain computers.
Windows Vista:
1
Click
Start
All Programs
Modem Diagnostic Tool
.
2
Follow the instructions on the screen to identify and resolve modem problems.
Modem diagnostics are not available on all computers.
VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS
Windows XP:
1
Click
Start
Control Panel
Printers and Other Hardware
Phone and Modem
Options
Modems
.
2
Click the COM port for your modem
Properties
Diagnostics
Query Modem
to
verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
Windows Vista:
1
Click
Start
Control Panel
Hardware and Sound
Phone and Modem
Options
Modems
.
2
Click the COM port for your modem
Properties
Diagnostics
Query Modem
to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
ENSURE THAT YOU ARE CONNECTED TO THE INTERNET Ensure that you have
subscribed to an Internet provider. With the Outlook Express e-mail program open,
click File. If Work Offline has a checkmark next to it, click the checkmark to remove it
and connect to the Internet. For help, contact your Internet service provider.
Error Messages
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
.
If the error message is not listed, see the documentation for the operating
system or the program that was running when the message appeared.
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ <
> | — Do not use these characters in filenames.
A
REQUIRED .DLL FILE WAS NOT FOUND The program that you are trying to open
is missing an essential file. To remove and then reinstall the program:
Windows XP:
1
Click
Start
Control Panel
Add or Remove Programs
Programs and Features
.