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Getting Help
If you experience a problem with your computer,
you can complete the following steps to
diagnose and troubleshoot the problem:
See “Solving Problems” on page 1. 35 for
information and procedures that pertain to
the problem your computer is experiencing.
See the 2.
Dell Technology Guide
for more
troubleshooting information.
See “Dell Diagnostics” on page 3. 44 for
procedures on how to run Dell Diagnostics.
Fill out the “Diagnostic Checklist” on 4.
page 60.
Use Dell’s extensive suite of online services 5.
available at Dell Support (support.dell.com)
for help with installation and troubleshooting
procedures. See “Online Services” on
page 56 for a more extensive list of Dell
Support online.
If the preceding steps have not resolved the 6.
problem, see “Before You Call” on page 59.
NOTE: Call Dell Support from a telephone
near or at the computer so that the support
staff can assist you with any necessary
procedures.
NOTE: Dell’s Express Service Code system
may not be available in all countries.
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