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4 Contents
4 Troubleshooting Tips . . . . . . . . . . . . . . . 29
Using the Hardware Troubleshooter. . . . . . . . . . . 29
Tips
. . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Power Problems
. . . . . . . . . . . . . . . . . . 29
Memory Problems
. . . . . . . . . . . . . . . . . 30
Lockups and Software Problems
. . . . . . . . . . 31
Dell Technical Update Service
. . . . . . . . . . . 32
Dell Support Utility
. . . . . . . . . . . . . . . . . 33
Dell Diagnostics
. . . . . . . . . . . . . . . . . . . 33
5 Reinstalling Software . . . . . . . . . . . . . . 35
Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Identifying Drivers
. . . . . . . . . . . . . . . . . 35
Reinstalling Drivers and Utilities
. . . . . . . . . . 35
Restoring Your Operating System
. . . . . . . . . . . . 37
Using Microsoft
®
Windows
®
System Restore . . . 38
Using Dell Factory Image Restore
. . . . . . . . . 39
Using the Operating System Media
. . . . . . . . . 40
6 Finding Information . . . . . . . . . . . . . . . . 41
7 Getting Help . . . . . . . . . . . . . . . . . . . . . . 45
Obtaining Assistance . . . . . . . . . . . . . . . . . . 45
Technical Support and Customer Service
. . . . . 46
DellConnect™
. . . . . . . . . . . . . . . . . . . . 46
Online Services
. . . . . . . . . . . . . . . . . . . 46
AutoTech Service
. . . . . . . . . . . . . . . . . . 47
Automated Order-Status Service
. . . . . . . . . . 47