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4 Contents
Troubleshooting Software and Hardware
Problems
. . . . . . . . . . . . . . . . . . . . . . 38
Dell Diagnostics
. . . . . . . . . . . . . . . . . . . 39
Troubleshooting Tips
. . . . . . . . . . . . . . . . . . . 44
Power Problems
. . . . . . . . . . . . . . . . . . 45
Memory Problems
. . . . . . . . . . . . . . . . . 46
Lockups and Software Problems
. . . . . . . . . . 47
Dell Technical Update Service
. . . . . . . . . . . 49
Dell Support Utility
. . . . . . . . . . . . . . . . . 49
5 Reinstalling Software . . . . . . . . . . . . . . 51
Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Identifying Drivers
. . . . . . . . . . . . . . . . . 51
Reinstalling Drivers and Utilities
. . . . . . . . . . 52
Restoring Your Operating System
. . . . . . . . . . . . 55
Using Microsoft
Windows
System Restore. . . . . 56
Using Dell Factory Image Restore and Dell
PC Restore
. . . . . . . . . . . . . . . . . . . . . 57
Using the Operating System Media
. . . . . . . . . 60
6 Finding Information . . . . . . . . . . . . . . . . 63
7 Getting Help
. . . . . . . . . . . . . . . . . . . . . . 65
Obtaining Assistance . . . . . . . . . . . . . . . . . . 65
Technical Support and Customer Service
. . . . . 66
DellConnect™
. . . . . . . . . . . . . . . . . . . . 66
Online Services
. . . . . . . . . . . . . . . . . . . 66
AutoTech Service
. . . . . . . . . . . . . . . . . . 67
Automated Order-Status Service
. . . . . . . . . . 67