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4 Contents
Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Power Problems
. . . . . . . . . . . . . . . . . . . 27
Memory Problems
. . . . . . . . . . . . . . . . . . 29
Lockups and Software Problems
. . . . . . . . . . 29
Dell Technical Update Service
. . . . . . . . . . . . 31
Dell Support Utility
. . . . . . . . . . . . . . . . . . 31
Dell Diagnostics
. . . . . . . . . . . . . . . . . . . 31
5 Reinstalling Software . . . . . . . . . . . . . . . 33
Drivers. . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Identifying Drivers
. . . . . . . . . . . . . . . . . . 33
Reinstalling Drivers and Utilities
. . . . . . . . . . . 34
Restoring Your Operating System
. . . . . . . . . . . . . 36
Using Microsoft
®
Windows
®
System Restore . . . 36
Using Dell Factory Image Restore
. . . . . . . . . . 38
Using the Dell™ Operating System Media
. . . . . . 39
6 Finding Information. . . . . . . . . . . . . . . . . 41
7 Getting Help
. . . . . . . . . . . . . . . . . . . . . . 43
Obtaining Assistance . . . . . . . . . . . . . . . . . . . 43
Technical Support and Customer Service
. . . . . . 44
DellConnect™
. . . . . . . . . . . . . . . . . . . . 44
Online Services
. . . . . . . . . . . . . . . . . . . 44
AutoTech Service
. . . . . . . . . . . . . . . . . . 45
Automated Order-Status Service
. . . . . . . . . . 45
Problems With Your Order . . . . . . . . . . . . . . . . 45
book.book Page 4 Monday, September 8, 2008 11:51 AM