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Solving Problems
Lockups and Software Problems
If the computer does not start up — Ensure
that the power cable is firmly connected to the
computer and to the electrical outlet.
Turn the computer off — If you are unable to get
a response by pressing a key on your keyboard
or moving your mouse, press and hold the
power button for at least 8 to 10 seconds (until
the computer turns off), and then restart your
computer.
A program stops responding —
End the program:
Press <Ctrl><Shift><Esc> simultaneously.1.
Click 2. Applications.
Click the program that is no longer 3.
responding
Click 4. End Task.
If a program crashes repeatedly — Check the
software documentation. If necessary, uninstall
and then reinstall the program.
NOTE: Software usually includes
installation instructions in its
documentation or on CD.
If the computer stops responding —
NOTICE: You might lose data if you are
unable to perform an operating system
shutdown.
Turn the computer off. If you are unable to get a
response by pressing a key on your keyboard or
moving your mouse, press and hold the power
button for at least 8 to 10 seconds until the
computer turns off. Then restart your computer.