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Troubleshooting | 51
Product Specific Problems
NOTE: When choosing DVI-D mode, the Auto Adjust function will not be available.
Missing Color Picture missing
color
• Perform monitor self-test feature check.
• Ensure that the video cable connecting the monitor to the
computer is connected properly and is secure.
• Check for bent or broken pins in the video cable connector.
Wrong Color Picture color not
good
• Change the Color Setting Mode in the Color Settings OSD
to Graphics or Video depending on the application.
• Try different Color Preset Settings in Color Settings OSD.
Adjust R/G/B value in Color Settings OSD if the Color
Management is turned off.
• Change the Input Color Format to PC RGB or YPbPr in the
Advance Setting OSD.
• Run the built-in diagnostics.
Image retention
from a static
image left on
the monitor for
a long period of
time
Faint shadow
from the static
image displayed
appears on the
screen
• Use the Power Management feature to turn off the monitor
at all times when not in use (for more information, see
Power Management Modes
).
• Alternatively, use a dynamically changing screensaver.
Specific
Symptoms
What You
Experience
Possible Solutions
Screen image is
too small
Image is
centered on
screen, but does
not fill entire
viewing area
• Check the Scaling Ratio setting in the Image Setting OSD.
• Reset the monitor to Factory Settings.
Cannot adjust
the monitor
with the
buttons on the
side panel
OSD does not
appear on the
screen
• Turn off the monitor, unplug the power cord, plug it back,
and then turn on the monitor.
• Check whether the OSD menu is locked. If yes, press and
hold the button above the Power button for 10 seconds to
unlock (for more information, see “Lock”).
No Input Signal
when user
controls are
pressed
No picture, the
LED light is blue.
• Check the signal source. Ensure the computer is not in the
power saving mode by moving the mouse or pressing any
key on the keyboard.
• Check whether the signal cable is plugged in properly. Re-
plug the signal cable if necessary.
• Reset the computer or video player.
The picture
does not fill the
entire screen.
The picture
cannot fill the
height or width
of the screen
• Due to different video formats (aspect ratio) of DVDs, the
monitor may display in full screen.
• Run the built-in diagnostics.