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Using Support Tools
Enter system setup and ensure that the boot •
sequence information is correct (see the
Service Manual on the Dell Support website
at support.dell.com).
No timer tick interrupt — A chip on the system
board might be malfunctioning or motherboard
failure (see the Service Manual on the Dell
Support website at support.dell.com).
USB over current error — Disconnect the USB
device. Your USB device needs more power for
it to function properly. Use an external power
source to connect the USB device, or if your
device has two USB cables, connect both of
them.
NOTICE - Solid-state Drive SELF MONITORING
SYSTEM has reported that a parameter has
exceeded its normal operating range. Dell
recommends that you back up your data
regularly. A parameter out of range may or
may not indicate a potential solid-state drive
problem — S.M.A.R.T error, possible solid-state
disk drive failure. This feature can be enabled
or disabled in the BIOS setup (see “Contacting
Dell” on page 41 for assistance).
Hardware Troubleshooter
If a device is either not detected during
the operating system setup or is detected
but incorrectly configured, you can use the
Hardware Troubleshooter to resolve the
incompatibility.
To start the Hardware Troubleshooter:
Click 1. Start→ Help and Support.
Type 2. hardware troubleshooter in
the search field and press <Enter> to start
the search.
In the search results, select the option that 3.
best describes the problem and follow the
remaining troubleshooting steps.
Dell Diagnostics
If you experience a problem with your
computer, perform the checks in “Lockups and
Software Problems” on page 27 and run the