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Solving Problems
Windows Vista
Click 1. Start
→ Control Panel→
Programs→ Use an older program with this
version of Windows.In the welcome screen,
click Next.
Follow the instructions on the screen.2.
Windows XP
Click 1. Start→ All Programs→ Accessories→
Program Compatibility Wizard.
In the welcome screen, click 2. Next.
Follow the instructions on the screen.3.
If you have other software problems —
Back up your files immediately.•
Use a virus-scanning program to check the •
hard drive or CDs.
Save and close any open files or programs •
and shut down your computer through the
Start menu.
Check the software documentation or •
contact the software manufacturer for
troubleshooting information:
Ensure that the program is compatible –
with the operating system installed on
your computer.
Ensure that your computer meets the –
minimum hardware requirements needed
to run the software. See the software
documentation for information.
Ensure that the program is installed and –
configured properly.
Verify that the device drivers do not –
conflict with the program.
If necessary, uninstall and then reinstall –
the program, Dell Support Center.
Write down any error message that is –
displayed to help in troubleshooting when
Contacting Dell.