Filter
Top Products
1 Push down the duplex latch, and then remove the duplex unit.
2 Firmly grasp the paper, and then gently pull it out.
Note: Be careful not to tear the paper while removing it.
3 Reinsert the duplex unit until it clicks into place to clear the message.
4 If necessary, touch OK or press , depending on your printer model.
Paper jam in the ADF (select models only)
Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.
Troubleshooting 137