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Using Support Tools
My Dell Downloads
NOTE: My Dell Downloads may not be
available in all regions.
Some of the software pre-installed on your new
Dell computer do not include a backup CD or
DVD. This software is available on the My Dell
Downloads website. From this website you can
download available software for reinstallation
or create your own backup media.
To register and use My Dell Downloads:
Go to 1. DownloadStore.dell.com/media.
Follow the instructions on the screen to 2.
register and download the software.
Reinstall the software or create a backup 3.
media for future use.
System Messages
If your computer has an issue or error, it may
display a system message that will help you identify
the cause and action needed to resolve the issue.
NOTE: If the message you received is not
listed in the following examples, see the
documentation for either the operating
system or the program that was running
when the message appeared. Alternatively
you could contact Dell (see “Contacting Dell”
on page 75) for assistance.
Alert! Previous attempts at booting this system
have failed at checkpoint [nnnn]. For help
in resolving this problem, please note this
checkpoint and contact Dell Technical
Support — The computer failed to complete
the boot routine three consecutive times for the
same error. Contact Dell (see “Contacting Dell”
on page 75) for assistance.