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Setting the Initial Hook Switch State (SW1:4)
SW1 switch 4 (SW 1:4 in Figure 2) sets the initial hook
switch state for the D/41H and D/21H board. This
setting is active only when the PC is powered on but the
firmware has not yet been downloaded to the board.
If the initial hook switch state is set to on-hook (default)
the board presents an inbound call with a ring no answer
state. You can change the initial hook switch state to off-
hook to present a busy signal instead.
Once the firmware is downloaded, the hook switch state
is set to on-hook, and may only be changed by the
application controlling the board.
It is not necessary to set all D/41H or D/21H boards in
the system to the same initial hook switch state.
Caller
Hears
Hook Switch
State
SW1:4 Top
Edge View
Set
SW1:4
Ring no
answer
(default)
on-hook
1 2 3 4
off
Busy
off-hook
1 2 3 4
on
Note: If the PC is not powered on, the inbound call
response is ring no answer when a board receives a call.
Increasing Ring Detection Threshold Behind
a PBX (JP101–JP401)
If a board has problems detecting rings behind a PBX,
you can lower the ring detection threshold. To lower the
threshold on a channel-by-channel basis, install the
jumpers (see D/41H Physical Description) as follows:
Channel 1
Channel 2
Channel 3
Channel 4
Jumper JP101
Jumper JP201
Jumper JP301
Jumper JP401
Note: A lower threshold may be too sensitive for
boards connected to the CO and cause false detection of
rings.
Installing the Hardware
1. Prepare a static-safe work area, turn off all power to
the system, and disconnect the system’s power cords
from electrical outlets. See Figure 1.
2. Remove the PC cover.
3. Select an empty ISA expansion bus slot, and remove
the slot’s retaining screw and access coverplate.
4.
Insert the board’s edge connector into the bus slot.
5. Replace and tighten the retaining screw.
Select a new slot and repeat steps 3–5 for each board
you are installing. Replace the PC cover when finished.
Make the Connections
n The D/41H and D/21H support a single analog voice
channel per RJ-11 jack (channel 1 corresponds to J1,
channel 2 corresponds to J2, and so on). Use RJ-11
connectors and phone cable to connect each voice
channel jack to a PBX or the CO (see Figure 3).
n A standard telephone will not function when directly
attached to a D/41H or D/21H RJ-11 jack.
After Installing the Hardware
n Install the voice board software as described in the
documentation provided for the Dialogic software
release and operating system in use.
n Test the boards using D40CHK.EXE or other
diagnostic utilities such as UDD (Universal Dialogic
Diagnostics) that came with the Dialogic software
release for the D/41H and D/21H.
n For specifications and product information, refer to
the Dialogic On-Line Information Retrieval System,
1-800-755-5599 or 1-973-993-1063.
Warranty Period
The D/41H and D/21H boards have lifetime warranties.
See the Hardware Limited Warranty card for coverage
details.
RMA Process
If you suspect you have a problem board, you can return
the board to Dialogic for servicing. The following
outlines the procedures that make up the Return
Material Authorization (RMA) Process.
1. Check to see if the problem is due to a mistake or
oversight in the installation process. Be sure to run
the diagnostic utility if you have not already done so.
2. Call Dialogic Technical Support at 1-973-993-1443
to confirm that it is a problem board.
3. Call the RMA coordinator at 1-973-993-3000 x6374.
Telephone lines are open from 9 a.m. to 5:30 p.m.
EST. Give the board’s serial number (two letters and
six digits—located on a label attached to the board)
and a brief description of the problem to the RMA
coordinator. The RMA coordinator will give you an
RMA number and an estimated return date.
4. While observing correct static-handling procedures,
disconnect power, cables, and remove the board from
the chassis.
5. Repack the board, observing correct static-handling
procedures. Place the board in an anti-static container
and then put it in a shipping carton using appropriate
packing material. Use the original shipping materials
if possible. Include diagnostic printouts (for example,
D40CHK) when applicable.
6. Write the RMA number on the outside of the box
you are shipping (for example, RMA #2973) and
send the package to the attention of the RMA
number assigned.
7. Ship the board to Dialogic at the following address.
Dialogic is not responsible for risk of loss or damage
in transit.
Dialogic Corporation
1515 Route 10
Parsippany, New Jersey 07054
Figure 3. Bracket showing voice ports
Regulatory Notices
United States
Federal Communications Commission (FCC)
FCC Part 15 Rules, Subpart B § 15.105
This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instruction manual, may cause harmful interference
to radio communications. Operation of this equipment in a residential area is
likely to cause harmful interference in which case the user will be required to
correct the interference at his own expense.
FCC Part 68 Rules, Subpart § 68.218
The D/41H and D/21H boards are registered with the Federal Communications
Commission, which places several restrictions on their use.
1. Connection of this equipment to party lines is subject to state tariffs.
Contact your state public service commission for information.
2. This equipment cannot be connected to a coin service (Central Office
implemented systems).
3. This equipment complies with Part 68 of the FCC rules. On the mounting
bracket (or enclosure) of this equipment is a label that contains, among
other information, the FCC Registration Number and Ringer Equivalence
Number (REN) for this equipment. The FCC Registration Number is
EBZUSA-65588-VM-E and the REN is 1.0B. The Facility Interface Code
(FIC) is 02LS2 and the boards use USOC jacks RJ-11C or RJ-14C. There
is no Service Order Code (SOC).
NOTE: The REN is used to determine the number of devices you may
connect to your telephone line and still have assurance that all of those
devices will ring properly when your number is called. In most, but not all
areas, the sum of the RENs of all devices should not exceed five (5.0). To be
certain of the number of devices you may connect to your line as determined
by the RENs, call your local telephone company and request information on
the maximum REN for your calling area.
If requested, the FCC Registration Number and REN must be provided to
the telephone company.
4. The telephone company may make changes in its technical operation or
procedures. If these changes affect the use of this equipment, the telephone
company is required to give you advance notice.
5. If you experience any trouble with the telephone line during or after
installing this equipment, disconnect the equipment from the telephone line
to determine if the equipment is causing difficulties. Once the equipment
has been disconnected, by either you or the telephone company, do not
reconnect it until the problem has been corrected or the Dialogic equipment
repaired by Dialogic Corporation as defined below.
6. Any repairs to this equipment must be carried out by Dialogic Corporation
or our designated agent. This stipulation is required by the FCC and
applies during and after the warranty period. If you suspect the equipment
is malfunc-tioning, check the appropriate part of the manual to see that all
installation procedures have been followed correctly.
If checking the installation procedures does not locate the problem,
contact your field service representative or our home office. The home
office address is:
Dialogic Corporation
1515 Route 10
Parsippany, NJ 07054
(973) 993-3000
Canadian Department of Communications
CS-03: Equipment Attachment Limitations
CP-01, Part I, Section 10.1
The Canadian Department of Communications label identifies certified
equipment. This certification means that the equipment meets certain tele-
communications network protective, operational and safety requirements.
The Department does not guarantee the equipment will operate to the user’s
satisfaction.
Before installing this equipment, users should ensure that it is permissible
to
be connected to the facilities of the local telecommunications company. The
equipment must also be installed using an acceptable method of connection.
In some cases, the company’s inside wiring associated with a single line
individual service may be extended by means of a certified connector
assembly (telephone extension cord). The customer should be aware that
compliance with the above conditions may not prevent degradation of
service in some situations.
Repairs to certified equipment should be made by an authorized Canadian
maintenance facility designated by the supplier. Any repairs or alterations
made by the user to this equipment, or equipment malfunctions, may give the
telecommunications company cause to request the user to disconnect the
equipment.
Users should ensure for their own protection that the electrical ground con-
nections of the power utility, telephone lines and internal metallic water
pipe system, if present, are connected together. This precaution may be
particularly important in rural areas.
CAUTION: Users should not attempt to make such connections themselves,
but should contact the appropriate electric inspection authority, or
electrician, as appropriate.
CP-01, Part I, Section 10.2
The Load Number (LN) associated to each terminal device denotes the
percentage of the total load to be connected to a telephone loop which is
used
by the device, to prevent overloading. The termination on a loop may consist
of any combination of devices subject only to the requirement that the total
of the Load Numbers of all the devices does not exceed 100.
Dialogic models D/41H and D/21H have a load number of 5.
Canadian Department of Communications ICES-003
Issue 2:
This Class A digital apparatus meets all requirements of the Canadian
Interference-Causing Equipment Regulations.
Cet appareil numérique de la classe A respecte toutes les exigences du
Règlement sur le material broilleur du Canada.
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