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Troubleshooting
In the event that you are unable to connect to or use your
Broadband Router, please refer to the following troubleshooting guide.
After each problem description, a possible cause and problem resolution is
provided. If this section does not help you fix the problem, go to the D-
Link web site (www.dlink.com) for additional troubleshooting tips. If
neither of these helps, please contact D-Link Technical Support for
additional help. The phone numbers for Technical Support are in the
appendix of this manual under D-Link Office Information.
Basic Functions
My Broadband Router will not turn on. No LED’s light up.
Cause:
§ The power is not connected or the power switch is set to “Off”.
Resolution:
§ Connect the power adapter to your Broadband Router and plug it into
the power outlet.
§ Make sure that the power switch is set to “On”.
Note: Only use the power adapter provided with your Broadband Router.
Using any other adapter may damage your Broadband Router.
LED’s don’t follow the correct boot-up sequence as stated in the Quick
Install Guide.
Cause:
§ The unit’s firmware is corrupt.
§ The unit is not receiving the correct voltage from the power supply.
Resolution:
§ Download and upgrade the latest firmware.
§ Make sure the correct firmware has been used while upgrading. Use
only the firmware provided on D-Link’s web or FTP sites.
§ Use only the power adapter provided.
The Link or Act LED s do not turn on.
Cause: