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Troubleshooting
Review the following possible solutions if you encounter a problem
while using your label maker.
If you still need assistance, contact DYMO Customer Support. See
Contacting Customer Support at the back of this User Guide to
locate the contact number for your country.
Problem/Error Message Solution
No display • Ensure the label maker is turned on.
• Replace discharged batteries.
Poor Print Quality • Replace batteries or attach power adapter.
• Ensure label cassette is installed properly.
• Clean the print head.
• Replace the label cassette.
Poor Cutter Performance Clean the cutter blade. See
Caring for Your Label
Maker
.
Printing No action required.
Message disappears when printing is finished.
Too many characters
Exceeded maximum number of
characters in buffer.
Delete some or all of the buffer text.
Battery low
Batteries almost discharged. Replace batteries or connect AC power adapter.
Tape Jam
Motor is stalled due to label jam.
• Remove jammed label; replace label cassette.
•Clean cutter blade.