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• Two (2) year parts and labor warranty from defects in workmanship from purchase
date as follows
• Three (3) year parts and labor warranty from defects in workmanship for GEMR
(Government, Educational, Military, & Religious) purchases of new product only
• Each party will be responsible for one way shipping during the warranty period.
• A RMA (Return Merchandise Authorization) number must be issued in order to
process a replacement or to authorize a return for warranty repair. Elite Screens will,
at its sole option replace or repair the defective unit with a replacement
*(see exceptions below) after the defective unit is received. Once the product is
received, Elite Screens will send out a replacement *unit to the customer by ground
service (subject to inventory availability).
• Do not return any unauthorized items to Elite Screen, as they will be refused and
returned at your expense. The RMA number must be included on the outside label of
your shipping box. Our warehouse is not authorized to accept returns without an RMA
number on the shipping label.
• RMA numbers are valid for 45 days from the date of issue.
• Missing Parts must be reported within 7-days of receipt. If reported after 7 days,
customer will only be responsible for shipping and handling fees. If reported after 30
days of receipt, customer is responsible for cost of the parts and shipping & handling
fees.
*A new or refurbished replacement will be sent out to the customer depending on the type of purchase
(new or refurbished) or based on stock availability.
For North America (USA/Canada) only
For Warranty and Service requests please fill out a RMA /Service Form at:
http://www.elitescreens.com/service_form.htm
Please Visit this link for full Warranty information:
http://www.elitescreens.com/service.htm
For Customer Service and Technical questions, please contact Elite Screens at:
Telephone: (877) 511-1211
Fax: (562) 483-8498
Remember to register your Product at www.elitescreens.com/register
ELITE SCREENS
Warranty Policy
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