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Warranty Policy
*Valid in the US and Canada only
Two (2) year warranty parts and labor from defects in workmanship from purchase
date as follows.
Three (3) year parts and labor warranty from defects in workmanship for GEMR
(Government, Educational, Military, & Religious) purchases of new product only
Each party will be responsible for one way shipping during the warranty period.
(Different policy for DOA, see next.)
DOA (Defective On Arrival): Must be reported within 30 business days of receipt.
An RMA (Return Merchandise Authorization) number must be issued in order to
process a replacement. Elite Screens will replace the DOA (Defective On Arrival) unit
with a brand new replacement *(see exceptions below) and cover standard ground
shipping both ways. After the DOA unit is received and/or confirmed defective, Elite
Screens will send out a new *unit to the customer by ground service (subject to
inventory availability). Should a problem be reported after the 30-day grace period,
the item must be shipped to us for warranty repair.
Do not return any unauthorized items to Elite Screen, as they will be refused and
returned at your expense. The RMA number must be included on the outside label of
your shipping box. Our warehouse is not authorized to accept returns without an
RMA number on the shipping label.
Missing Parts must be reported within the 30-day (DOA) grace period. If reported
after 30 days, customer will be only be responsible for shipping and handling fees. If
reported after 30 days of receipt, customer is responsible for cost of the parts and
shipping & handling fees.
*A new or refurbished replacement will be sent out to the customer depending on the type of
purchase (new or refurbished) or based on stock availability.
For North America (USA/Canada) only
For Warranty and Service requests please fill out a RMA /Service Form at:
http://www.elitescreens.com/service_form.htm.
Please Visit this link for full Warranty information:
http://www.elitescreens.com/service.htm
For Customer Service and Technical questions, please contact Elite Screens at:
Telephone: (877) 511‐1211
Fax: (562)‐483‐8498
Remember to register your Product at www.elitescreens.com/register.htm