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If you are experiencing trouble with your touchmonitor, refer to the following
table. If the problem persists, please contact your reseller or our technical
support at 1-800-557-1458.
Solutions to Common Problems
Problem Suggestion(s)
No image appears on screen. Check that all the I/O and power connectors are
properly connected as described in Chapter 2.
Make sure the pins of the connectors are not crooked
or broken.
Test power supply by trying different cables, or a
different wall outlet or plug another appliance into
the outlet.
Make certain the video cable is properly connected
and that it is not damaged. Check for bent pins on
the cable connectors.
Ensure that your computer and video card are
properly configured. (Consult video card
documentation.)
Partial image or incorrectly displayed
image.
Check whether the resolution of your computer is
higher than that of the LCD display.
Reconfigure the resolution of your computer to
make it less than or equal to 1024 x 768. See
Appendix A for more information on resolution.
Image has vertical flickering line bars. Use the Tracking function to make an adjustment.
Check and reconfigure the display mode of the
vertical refresh rate of your graphic card to make it
compatible with the LCD display.