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• See the troubleshooting section of this
chapter.
• Have your customer ID, serial number,
and order number available, along with
a detailed description of your problem,
including the exact text of any error
messages, and the steps you have taken.
• Make sure that your computer is nearby
at the time of your call. The technician
may have you follow troubleshooting
steps.
Self-help
If you have
how-to
questions about using your
eMachines-supplied hardware or software, see
the following resources:
• The printed or online documentation
that came with your hardware or
software. In many cases, additional
product information and online
documentation for eMachines-supplied
hardware can be found in our Web site’s
Documentation Library.
• The software publisher’s Web site.
Warning
To avoid bodily injury, do not attempt to troubleshoot
your computer problem if:
- Power cords or plugs are damaged
- Liquid has been spilled into your computer
- Your computer was dropped
- The case was damaged
Instead, unplug your computer and contact a qualified
computer technician.
Help
For more how-to information about Windows, click Start, then
click Help and Support. Type practice in the Search box, then
press E
NTER.