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Getting Help
For additional support related to this device or document, contact Enterasys Networks using one of
the following methods:
Before calling Enterasys Networks, please have the following information ready:
• Your Enterasys Networks service contract number
• A description of the problem
• A description of any action(s) already taken to resolve the problem
• The serial and revision numbers of all involved Enterasys Networks products in the network
• A description of your network environment (for example, layout, cable type)
• Network load and frame size at the time of trouble (if known)
• The device history (for example, have you returned the device before, is this a recurring
problem)
• Any previous Return Material Authorization (RMA) numbers
World Wide Web: www.enterasys.com/support
Phone: (603) 332-9400
Internet mail: support@enterasys.com
To send comments or suggestions concerning this document, contact the Enterasys Networks
Technical Writing Department via the following e-mail address: TechWriting@enterasys.com
Make sure you include the document Part Number in the e-mail message.