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xvi About This Guide
Getting Help
Foradditionalsupportrelatedtotheproductorthisdocument,contactEnterasys Networksusing
oneofthefollowingmethods:
BeforecontactingEnterasys Networksfortechnicalsupport,havethefollowinginformation
ready:
•YourEnterasys Networksservicecontractnumber
•Adescriptionofthefailure
•Adescriptionofanyaction(s)alreadytakentoresolvetheproblem(forexample,changing
modeswitchesorrebootingtheunit)
•TheserialandrevisionnumbersofallinvolvedEnterasys Networksproductsinthenetwork
•Adescriptionofyournetworkenvironment(suchaslayout,cabletype,otherrelevant
environmentalinformation)
•Networkloadandframesizeatthetimeoftrouble(ifknown)
•Thedevicehistory(forexample,if
youhavereturnedthedevicebefore,orifthisisarecurring
problem)
•AnypreviousReturnMaterialAuthorization(RMA)numbers
Electrical Hazard: Warns against an action that could result in personal injury or
death due to an electrical hazard.
Riesgo de electrocución: Advierte contra una acción que pudiera resultar en lesión
corporal o la muerte debido a un riesgo eléctrico.
Elektrische Spannung: Warnung vor sämtlichen Handlungen, die zu Verletzung
von Personen oder Todesfällen – hervorgerufen durch elektrische Spannung –
führen können!
Warning: Warns against an action that could result in personal injury or death.
Advertencia: Advierte contra una acción que pudiera resultar en lesión corporal o la
muerte.
Warnung: Warnung vor Handlungen, die zu Verletzung von Personen oder gar
Todesfällen führen können!
World Wide Web www.enterasys.com/services/support/
Phone 1-800-872-8440 (toll-free in U.S. and Canada)
or 1-978-684-1000
For the Enterasys Networks Support toll-free number in your country:
www.enterasys.com/services/support/contact/
Internet mail support@enterasys.com
To expedite your message, type [N-Series] in the subject line.
To send comments concerning this document to the Technical Publications Department:
techpubs@enterasys.com
Please include the document Part Number in your email message.