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Connect the Scanner
After your software is installed, it’s time to connect your scanner.
1 Remove the tab from the transportation lock. Use a coin to turn the lock
clockwise one-quarter turn to unlock the scanner carriage.
2 Remove the sticker from the back of the scanner.
3 Connect the cable for the built-in transparency unit (scanner cover).
Make sure the notch and arrow on the connector are facing up.
4 Connect either the USB cable that came with the scanner or an optional
IEEE 1394 (FireWire) cable. Do not connect both cables.
If you’re using USB
Plug the square end of the USB cable into the scanner’s USB port. Then
plug the flat end into any available USB port on your computer or hub.
Note: Your scanner may not work correctly if you use a USB cable other
than the one supplied by Epson or if you connect your scanner through
more than one hub.
If you’re using IEEE 1394 (FireWire)
Plug one end of the IEEE 1394 cable (not included) into the scanner’s
IEEE 1394 port. Then plug the other end into the IEEE 1394 (FireWire or
iLink) port on your computer.
5 Plug the scanner’s power cord into an electrical outlet.
6 Make sure the cover is closed, then press the P power button on the front of
the scanner to turn it on.
The scanner turns on and the indicator light flashes green. It stops flashing
and turns green when the scanner is ready.
Scanner Basics
Scanning With Photoshop
You can import your scanned image into Adobe Photoshop, Photoshop Elements,
or another TWAIN-compliant application. You can use the tools in these
applications to modify the image before you save or print it.
1 Raise the scanner lid and place your photo face down on the glass.
Then close the cover.
2 Start Adobe Photoshop Elements.
In Windows, click Start > Programs or All Programs > Adobe
Photoshop Elements.
On a Macintosh, open the Adobe Photoshop Elements folder (in your
Applications folder) and double-click the Photoshop Elements icon.
3 Select File > Import > EPSON Perfection 4990.
4 EPSON Scan starts, pre-scans, and recognizes the type of image you
placed on the scanner, then scans your photo and opens it in Photoshop
Elements.
Note: If you don’t like the preview, you can use EPSON Scan to fine-tune
the image before scanning. See your Quick Guide or on-screen
Perfection 4990 Reference Guide for details.
5 Close EPSON Scan. Then use Photoshop Elements to edit, enhance, save,
and print your file.
Note: To scan with the SilverFast plug-in, select SilverFast (Epson-SE) in step 3
instead of EPSON Perfection 4990. See the SilverFast documentation for
instructions on using the plug-in.
Enhancing Your Photos
EPSON Scan includes several features to improve your scans, including
DIGITAL ICE
™
Technology, Color Restoration, and Dust Removal (for film).
For details on using these features, see your Quick Guide booklet or on-screen
Perfection 4990 Reference Guide.
Problems?
First, check the indicator light on the scanner.
If your problem is listed here, try these suggestions.
Questions?
Here’s where to look for answers:
Quick Guide
See your Quick Guide for instructions on using DIGITAL ICE Technology,
scanning film and text, and basic troubleshooting.
On-Screen Reference Guide
Double-click the Perfection 4990 Reference Guide icon on your desktop.
If you didn’t install it, insert the scanner software CD-ROM in the CD-ROM or
DVD drive. At the Custom Installation screen, select Scanner Reference Guide
only, then click Install. You must have Microsoft
®
Internet Explorer, Netscape
®
Navigator (versions 5.0 or later), or Apple
®
Safari
™
(version 1.0 or later) to
read the Reference Guide.
On-Screen Help for EPSON Scan
Click the Help button or question mark that appears on the screen when you’re
using these programs.
Epson Technical Support
Epson provides technical assistance 24 hours a day through the electronic
support services and automated telephone services described below:
• World Wide Web
From the Internet, you can reach Epson Support at
http://support.epson.com.
• Automated Telephone Services
To use Automated Telephone Services, you must have a touch tone
telephone and call (800) 922-8911. Your Epson SoundAdvice Express
Code is 70605. Use it to quickly select your scanner in SoundAdvice.
• To Speak to a Customer Service Representative
Dial (562) 276-4382 (U.S.) or (905) 709-3839 (Canada), 6
AM to 6 PM,
Pacific Time, Monday to Friday. Toll or long distance charges may apply.
Before you call, please have the following information ready:
• Product name (Epson Perfection 4990 Photo)
• Product serial number (located on the back of the scanner)
• Proof of purchase (such as a store receipt) and date of purchase
• Computer configuration
• Description of the problem
Software Technical Support
* Toll or long distance charges may apply.
Epson is a registered trademark of Seiko Epson Corporation. Perfection is a registered trademark and SoundAdvice
is a service mark of Epson America, Inc.
DIGITAL ICE is a trademark of Kodak.
General Notice: Other product names used herein are for identification purposes only and may be trademarks of their
respective owners. Epson disclaims any and all rights in those marks.
© 2004 Epson America, Inc. 9/04
Remove
sticker
Flashing green Warming up or scanning.
Green Ready to scan.
Flashing red Make sure both transportation locks are unlocked.
Try restarting your computer and turning the
scanner off and then on again.
If the red light is still flashing, contact your dealer or
Epson.
Off Make sure the scanner is connected to your
computer and turned on.
The New Hardware Wizard
appears on your screen.
Click Cancel and follow the steps in “Install the
Software” on the other side of this sheet.
Disconnect the scanner before installing the
software.
The scanner makes a
grinding noise when it is
turned on.
Make sure both transportation locks are unlocked.
You see a message about
a HI-SPEED USB device
in Windows XP.
Click the x in the corner of the message to close it.
Your scanner will work correctly.
You see an error message
when you try to scan, or
the scanner doesn’t scan.
Make sure the scanner is connected to your
computer, plugged into a power source, and the
power switch is turned on.
Make sure both transportation locks are unlocked.
Before and After DIGITAL ICE Technology
Before and After Color Restoration
Before and After Dust Removal
Software Telephone*/Fax* Internet and E-mail
EPSON Scan U.S.: (562) 276-4382
Canada: (905) 709-3839
6:00
AM to 6:00 PM, Pacific
Time, Monday to Friday
support.epson.com
ABBYY FineReader
Sprint
(510) 226-6719
Fax: (510) 226-6069
www.abbyyusa.com
support@abbyyusa.com
Adobe Photoshop
Elements
(206) 675-6126
6:00
AM to 5:00 PM, Pacific
Time, Monday to Friday
(pay support)
www.adobe.com/support
techdocs@adobe.com
LaserSoft Imaging
SilverFast
(888) 309-4215
9:00 AM to 5:30 PM, Eastern
Time, Monday to Friday
(pay support)
Fax: (941) 387-7574
www.SilverFast.com
support@SilverFast.com
SM