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14 Solving Problems
Your printout is blurry or smeared.
■ Make sure the printable side of the paper is face-up. It’s usually brighter or
whiter than the other side.
■ If you’re using double-sided paper and printing heavily saturated or dark
images on the front side of the paper, you may notice that smudges or marks
appear on the front when you print the second side. If one side of the paper
will contain a lighter image or text, print that side first to eliminate marks or
smudging.
■ If ink smears on the back of a printout, clean the inside of the printer as
described in your online User’s Guide.
Your paper doesn’t feed correctly or jams in the printer.
■ If multiple pages feed at once, remove the paper from the sheet feeder, fan the
edges to separate the sheets, then reload it.
■ If paper jams, press the paper button for several seconds to clear the jam.
If that doesn’t work, open the cover and pull the paper out from the front,
including small pieces that may have torn off. Reload the paper and press the
paper button.
■ Heavily saturated prints may curl, causing a paper jam when printing on both
sides of the paper.
If your paper loads incorrectly or jams frequently:
■ Use new, smooth, high-quality paper, loaded printable side up.
■ Fan the edges of the stack of paper to separate the sheets.
■ Don’t load paper above the arrow mark inside the left edge guide.
■ Place the paper against the right edge, behind the tab. Slide the left edge guide
against it, but not too tightly.
Too many copies are printing.
Make sure that the Copies option in your printer software or program is not set for
multiple copies.
C64 Quick Guide.book Page 14 Friday, August 1, 2003 9:26 AM