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Whole Unit Exchange Program: For Epson to process a Whole Unit Exchange, you must
secure return of the defective product by providing Epson with a valid credit card number
with sufficient credit to cover the price of the replacement product. You will be billed at the
Manufacturer’s Suggested Retail Price for the printer if the defective product is not returned to
Epson within 10 business days of shipment of the replacement product from Epson. If the unit
is returned damaged because you have not properly packed or shipped it, you will be billed
for the damage. Upon verification of security, Epson will ship the replacement unit promptly,
typically via next business day delivery for most business locations if the call is completed by
12:00 pm Pacific Time (second day business delivery for Canadian locations). Shipments to more
remote locations and to residential addresses may be shipped for later delivery (may take up to
four business days for Canadian deliveries).
It is your responsibility to unpack and set up the exchange product at your location. It is also
your responsibility to properly repack the defective product in the exchange unit box and
return it to Epson within 10 business days using any instructions provided by Epson. You will
need to remove all optional components prior to its return. (For details on packaging and
shipping, please see “Repackaging and Transportation Instructions,” below.)
Repair Program: Under the Repair Program, you must either (a) ship your defective unit directly
to Epson’s central service facility, or (b) carry in the unit to an Epson-authorized Customer Care
Center near you. The defective unit will either be repaired and sent back to you, or, if it is
determined that repair is not practical, you will be sent a replacement unit.
If you choose method (a) above, you must first contact an Epson support technician, who will
explain the details and times for pick-up of the defective unit from your location. You will need
to package the unit in its original box and packing materials and prepare it for shipping. If you
do not have the box or packing materials you may obtain them through Epson. Please allow
five to seven business days after pick-up for the repaired unit or a replacement unit to be sent
to you. If you choose method (b) above, you can transport the unit without packaging. (For
details about proper packing, shipping, and carry-in procedures, please see ”Repackaging and
Transportation Instructions,” below.)
EPSON
Preferred
Limited Warranty Program for the Epson Stylus
®
Pro 3800
SM
®
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