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Problem Recommendation
Printing is patchy faint,
uneven, or intermittent
Check that the ribbon is seated correctly
and moves freely in the cartridge.
If you have been using the ribbon for a
long time or for a large amount of
printing, it may need to be replaced.
The print head can also wear out if the
printer is used frequently and for long
periods at a time. See page C-6 for
instructions on replacing the print head.
All the text is printed
on the same line or
text is printed with an
extra blank line between
This can usually be corrected by
changing the setting of DIP switch 2-4. If
that does not solve the problem, you may
need a different cable.
Some of the characters
printed do not match
those in the file
Paper feeding problems
If they are international characters,
check the settings of DIP switches l-6 to
l-8. If they are graphics characters, see
that your software is correctly installed
and that you have correctly set DIP
switches 1-3 and 1-4.
See Chapter 2 for specific instructions on
loading paper.
Regular gaps appear
in printouts
Self test pattern
is garbled
Check the settings of DIP switches 2-l
and 2-3 to ensure that you’ve selected
the correct paper size and that skip-over-
perforation is OFF
If the test pattern did not print as shown
in Chapter 1, the printer is faulty Call the
Epson toll-free number for assistance. If
the pattern is printed but is patchy or
faint, check that the ribbon is installed
correctly.
Beeper sounds and
printer stops
Turn the printer off and see that it is not
out of paper and that the paper is loaded
correctly Then turn the printer back on
and try again. If the printer beeps and
does not print again, call the Epson toll-
free number for the location of the
nearest Authorized Epson Customer Care
Center.
C-2
Problem Solving and Maintenance