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USB Guide
Rev. C
A5 size Usb.fm
10/30/98 Pass 1
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7
Troubleshooting
This section helps you solve problems that may occur when using
the printer connected with a USB cable.
Cannot install the USB Printer Device Driver
Try one or more of these solutions:
❏ Make sure your computer is a Windows 98 pre-installed
model (see ”System Requirements” on page 2).
❏ Make sure that the Universal Serial Bus Controller is working
properly in the Device Manager. For details, see your
computer manual. If it is not working properly, contact your
computer dealer.
Printer does not work correctly
Try one or more of these solutions:
❏ Use the recommended USB cable as described in ”System
Requirements” on page 2.
❏ If you use a USB hub, connect the printer to the first tier of the
hub, or connect the printer to the computer’s USB port
directly.
❏ Try reinstalling the USB Printer Device Driver and the printer
software. First, uninstall the EPSON Printer Software using
Add/Remove Programs in Windows 98, then uninstall the
EPSON USB Printer Devices. Next, re-install the software as
described in ”Installing the USB Printer Device Driver and
Printer Software” on page 4.