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6. TROUBLESHOOTING
6.1 Self-Test Feature Check
Self-Test Feature Check (STFC) allows users to check if the monitor works properly.
1. Turn off both your computer and the monitor
2. Unplug the DMS cable from the back of the computer
3. Turn on the monitor
4. If the monitor is functioning properly, you will see a box in the illustration below
This box appears during normal operation if the video cable becomes disconnected or
damaged.
5. Turn off your monitor and reconnect the video cable; then turn on both your computer
and the monitor.
6. If the power indicator remains orange after using the previous procedure, check your
VGA card, cable, and computer system; your monitor is functioning properly.
6.2 FAQs
Before calling for assistance, check the information in this section to see if you can
remedy any problems yourself.
Symptoms
Possible Solutions
No picture
•
Check connection integrity at both ends of the video cable
• Electric outlet verification
• Ensure power button is depressed fully
No picture or no brightness
•
Increase brightness via OSD
• Perform monitor self-test feature check
• Check for bent or broken pins
Picture is fuzzy, blurry or ghosting
• Auto Adjust via OSD
• Eliminate video extension cables
• Perform monitor reset
• Lower video resolution or increase font size