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6. Technical Support
Should your FALCON
®
Electric SG Series UPS require service or you need
technical assistance, you can contact us at:
Falcon Electric Inc.
5106 Azusa Canyon Road
Irwindale, CA. 91706
Service 800.842.6940
Voice 626.962.7770
Fax 626.962.7720
Email: service@falconups.com
WWW.FALCONUPS.COM
Please have your UPS model, serial numbers and date of purchase on hand
prior to your call. This information is located on the identification label on the
rear panel of the unit. This information is essential in retrieving your unit’s
historical records. Should our service department determine service is required,
you will be given a Return Material Authorization number (RMA) along
with return shipping instructions.
The RMA number issued must appear on the outside of the shipping carton.
The original shipping container must be used when returning any SG
Series product. Falcon
®
Electric will not assume any responsibility for shipping
damage. In the event of shipping damage, you will be notified of the damage
and be instructed to file a claim with the freight carrier. You will be billed for all
repairs caused by the shipping damage. You must submit a copy of our repair
invoice to the carrier for reimbersment.
All units must be returned prepaid. The address and shipping instructions will
be given to you at the time the RMA is issued.
7. Requesting Technical Information or Support
You may request technical information or support by email or telephone.
Please send your technical or support questions by email to:
SUPPORT@FALCONUPS.COM
You may contact a FALCON support engineer directly by calling the FALCON
support line between 9:00 am and 4:00 pm PST.
800.842.6940
8. FALCON Web Support
Product data sheets, specification and owner’s manuals are available in
Adobe
®
Acrobat .PDF format on our corporate website.
WWW.FALCONUPS.COM
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