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6. Technical Support
Your FALCON
®
Electric SG Series UPS is backed by one of the finest customer
service teams assembled. Write, call, fax or email should you require technical
assistance or service.
Falcon Electric Inc.
5106 Azusa Canyon Road
Irwindale, CA. 91706
Service 800.842.6940
Voice 626.962.7770
Fax 626.962.7720
Email: service@falconups.com
WWW.FALCONUPS.COM
Please have your UPS model, serial numbers and date of purchase on hand prior
to your call. This information is located on the identification label on the rear panel
of the unit. This information is essential in retrieving your unit’s historical records.
Should our service department determine service is required, you will be given a
Return Material Authorization number (RMA) along with return shipping
instructions.
The RMA number issued must appear on the outside of the shipping carton. The
original shipping container must be used when returning any SG Series product.
Falcon
®
Electric will not assume any responsibility for shipping damage. In the
event of shipping damage, you will be notified of the damage and be instructed to
file a claim with the freight carrier. You will be billed for all repairs caused by the
shipping damage. You must submit a copy of our repair invoice to the carrier for
reimbersment.
All units must be returned prepaid. The address and shipping instructions will be
given to you at the time the RMA is issued.
7. Requesting Technical Information or Support
You may request technical information or support by email or telephone.
Please send your technical or support questions by email to:
SUPPORT@FALCONUPS.COM
You may contact a FALCON support engineer directly by calling the FALCON
support line between 9:00 am and 4:00 pm PST.
800.842.6940
8. FALCON Web Support
Product data sheets, specification and owner’s manuals are available in Adobe
®
Acrobat .PDF format on our corporate website.
WWW.FALCONUPS.COM
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