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6. Technical Support
Your FALCON
®
Electric SG Series UPS is backed by one of the finest customer
service teams assembled. Write, call, fax or email should you require
technical assistance or service.
Falcon Electric, Inc.
5106 Azusa Canyon Road
Irwindale, CA. 91706
Service 800.842.6940
Voice 626.962.7770
Fax 626.962.7720
Email: service@falconups.com
WWW.FALCONUPS.COM
Please have your UPS model, serial numbers and date of purchase on hand
prior to your call. The model & serial numer information is located on labels
located on the rear panel of the unit. This information is essential in retrieving
your unit’s historical records. Should our service department determine service
is required, you will be given a Return Material Authorization number (RMA)
along with return shipping instructions.
The RMA number issued must appear on the outside of the shipping carton.
The original shipping container must be used when returning any SG Series
product. Falcon
®
Electric will not assume any responsibility for shipping
damage. In the event of shipping damage, you will be notified of the damage
and be instructed to file a claim with the freight carrier. You will be billed for all
repairs caused by the shipping damage. You must submit a copy of our repair
invoice to the carrier for reimbursement.
All units must be returned prepaid. The address and shipping instructions will
be given to you at the time the RMA is issued.
7. Requesting Technical Information or Support
You may request technical information or support by email or telephone.
Please send your technical or support questions by email to:
SUPPORT@FALCONUPS.COM
You may contact a FALCON support engineer directly by calling the FALCON
support line between 9:00 am and 4:00 pm PST.
800.842.6940
8. FALCON Web Support
Product data sheets, specifications and owner’s manuals are available in
Adobe
®
Acrobat .PDF format on our corporate website.
WWW.FALCONUPS.COM
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